FerroTune Return and Refund Policy
FerroTune Satisfaction Guarantee
At FerroTune, your satisfaction is our priority. We stand by our products with the FerroTune Promise, ensuring that every customer receives a product they love.
If your product arrives damaged or fails to meet your expectations within the first 30 days of use, we are committed to making it right. Here’s how:
- Replacement for Damaged Goods: If your product arrives damaged, we will send you a replacement immediately. Please return the damaged item to us using the provided shipping label.
- Refund for Dissatisfaction: If you are not satisfied with your purchase for any reason, you can return the product within 30 days for a full refund. (Please note that the product must be unused and in its original packaging.)
Shipping Delays Compensation
We understand the importance of timely delivery. If your product does not arrive within the expected time frame, we offer the following compensations:
Delay of 5+ days: Receive a $20 refund.
Delay of 10+ days: Receive a $30 refund.
Delay of 15+ days: Receive a $50 refund.
Order Cancellation
Orders can be canceled within 24 hours of placement without any charge. If you choose to cancel after this period, please note:
We process and ship orders within 24 hours. If the order is already shipped, you must wait for the product to arrive and return it to us to process the refund. The product must be returned in its original condition and packaging.
Shipping and Delivery- United States: 8-12 business days
- United Kingdom: 6-10 business days
- Australia: 8-13 business days
- Canada: 8-15 business days